For the 13th consecutive year, Frost Bank has received the highest ranking in customer satisfaction in Texas, according to the J.D. Power 2022 U.S. Retail Banking Satisfaction Study. The study ranked banks doing business in Texas, including regional and large banks. With an overall satisfaction index score of 755—89 points higher than the Texas region average—Frost Bank ranked highest in customer satisfaction among all retail banks in Texas. In addition to the top overall ranking, the bank ranked No. 1 in all seven core attributes in the study.
“Scores like this show that where you bank matters, and that at Frost, it’s about more than money,” says Phil Green, chairman and CEO. “We recognize the importance of building a long-term relationship with a financial services provider, which is why we’ll never stop looking for ways to provide our customers with the best possible service. All of us at Frost are proud of awards like this, and I thank our employees for all their hard work.”
J.D. Power has studied retail banking for 17 years, and for the past 13 years has considered Texas a separate region among the 15 regions it studies. Frost Bank has topped the Texas list in all 13 years. The customer satisfaction study is the longest-running survey of the retail banking industry, with more than 101,000 customers covering various aspects of their banking experience. The study measures satisfaction in seven factors: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, digital channels and resolving problems.
Established in 1868, Frost Bank serves the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions.