Building Cardholder Loyalty Through Digital Payments

By Anne Uwabor Community financial institutions play a unique role in the spectrum of financial services providers. They are an integral part of the communities they serve, building long-standing relationships with consumers and businesses. While community banks tend to be smaller organizations with limited resources, they can still compete effectively when it comes to offering digital … Read more

Challenging Some Traditional Myths in Community Bank Operations

By Achim Griesel and Dr. Sean Payant, Haberfeld Banking, and specifically community banking, is essential to the overall health of our country. By design, it serves as the backbone for our financial system and communities, while playing a crucial role in helping individuals, businesses and governments thrive. In this highly competitive environment, community banks must … Read more

Stacking the Deck: Secrets of High-Performing Banks

By Sean C. Payant, Ph.D. Many bank executives spend considerable time thinking about strategies to improve overall profitability and create sustainable growth. According to what is conveyed in banking industry publications and gleaned at trade shows and conferences, the industry’s best practices generally focus on strategies to cut expenses—using technology, looking at staffing levels, increasing … Read more

The Loyalty Factor: Translating Relationships into Non-Interest Income

The past year and a half has challenged our industry in ways previously unknown. We began the year expecting our biggest challenge would be the continued growth of deposits at reasonable rates. Today, we are faced with three challenges: a prolonged low-rate environment with continued margin compression; keeping branches open/serving our communities; and an increasing … Read more

When the Right Answer is Not the Right Answer

Last year, I became the proud owner of an above-ground pool. I wanted a way for my family to enjoy our backyard, not realizing it would become our main hangout in 2020. But it turned out that I knew nothing about being the proud owner of an above-ground pool.  I was a “noob,” according to … Read more